By-the-sword-inc Administrative Fee for cancelling without shipment or services rendered

The company fails to inform the customer that orders may take more than 30 days to process. Upon requesting a refund, without the item having shipped, "" charged me a $25 fee just for cancelling! This is hidden in the "agree to terms" before placing your order.

They were very unreasonable when I called to discuss. I agreed to purchase the item if they shipped it for free, which was denied. This $25 administrative fee is a ripoff! No services were rendered, nothing was shipped, no notice of the 30 day late shipping. Terrible customer service.

Country: USA   State: Florida   City: Ft Meyers
Phone: 2394339368

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