Element Moving and Storage
Destroyed and stole my goods

The dishonesty was at best...Shocking. I am still beside myself from the whole experience. I don't know what is worse, the
lies, or the theft/damage. The move cost over $6000.00 and they stole or damaged over $7000.00 worth of items. The boxes that were missing just mysteriously disappeared, very personal items and the owner of the company, Elle Nesher, could not care less. I made my claim and jumped through all the hoops they said to. They have sent me a check for $69.00 to "reimburse"
me. $69.00 !!!!!! That's it. Even with the .60 cents per pound per article, the amount should have been close to $1000.00 since the weight of the goods damaged/stolen was over 1500 pounds. No phone calls of apology, no attempt on the companies part to right the situation. Wooden bookcases were completely demolished. Dresser drawers ruined. Kitchen table and chairs, all solid oak, were cracked and chipped. Large picture boxes, the ones that plainly state "do not lay flat" were shoved in between boxes, flat of course, and the company claims they are not responsible for the items broken inside the boxes. So many things were
broken. So many things missing. They swore up and down that ALL their employees were Element employees, but a completely different company showed up with my shipment, Bekin Van lines...certainly not Element Moving and Storage. After I made it clear to every company I got quotes from that I DID NOT want to do business with a company who outsourced any part of my
move. This was extremely important to me and the company knew this, so they lied to get my business. They said 10 days for the move, it took three weeks. I was robbed, disrespected and disregarded. Do not use this company.


Offender: Element Moving and Storage
Country: USA   State: Texas   City: Carrollton
Address: 3210 Skylane
Phone: 9728050988
Site: elementmoving.com

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