Award Processing Center

I was receiving a flood of mail that continued to increase with games for which I had to pay a processing/tiebreaker judge fee. I decided to check and found that I was paying a judging fee for the same game to different entities at different times. I wrote a letter asking for a refund of duplicate payments for the same game. I received a response from the Customer Service Manager, Dyana L. Baker, with letterhead from two companies, namely, Opportunities unlimited Publications, Inc. and North American Award Center on the same page. In the letter, I was informed that I was entitled to a refund fee of $42.00, but the enclosed check was for $12.00. I called the number and asked to speak with Ms. Baker. I was told that she was not there, and I was informed that I should go ahead and cash the check. When I told the young lady with whom I was speaking that I could not accept the check because the letter stated one amount and the amount on the check was less than 50% of the refund amount, she screamed at me that I was being unreasonable.

I have the letter I wrote to the company, I have the check and the accompanying letter I received. I can go back to cashed checks to find the amount of money I have paid so far. There is a message that I can request a refund of my money and removal from the organization. I will write the letter requesting a refund of all the monies I have paid and the removal of my name from their mailing list. Jeanette Gibson

Offender: Award Processing Center
Country: USA   State: Missouri   City: Kansas City   Zip: 64121-9134
Address: 1401 Armour Road PO Box 219134
Phone: 816.842.5510

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