Saxon Mortgage
Stay away

Saxon took over my refi from Bank one after 3 payments. From the beginning I sent extra payments every month to be applied to the Escrow account because I knew from experience that lenders are often way behind on making adjustments for increasing taxes.

Without any notice Saxon reversed 15-months of excess escrow payments, applied them to principle, and then sent an 'Escrow Disclosure Statement' indicating that I was $2600 deficient on the Escrow Account, then requiring nearly $260 increase on my monthly payment for the coming year. After 4 separate follow-up requests to have the corrections made and a new payment figure calculated, I was told to fax a 5th request to the 'Customer Relations Department' and not to send a payment yet as that would cause additional correcting.

The response from 'Customer Relations' is that they will not go back more than 30 days to re-apply payments. A month earlier it was OK for them to go back 15-months to screw it up in the first place.

They now refuse to leave messages on my recording device. I told them that I would only speak to them if I was able to record the conversation. That appears to bother them tremendously. Seeing the other complaints on this website makes me understand why. Their reputation precedes them ... and also tails them. I guess they don't want an audio record of their lies floating about.

Offender: Saxon Mortgage
Country: USA   State: All USA

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