Unhappy customer with Samsung appliances.

To whom it may concern, I am an unhappy consumer of your products and customer service. I sent an email in January and still no response. My husband and I were in the process of purchasing a home in November 2011. We were getting closer to the closing and decided it was time to shop for kitchen appliances. We shopped around at many different stores and were seeking information on different brands. We went to Best Buy, where the sales associate was very helpful and spoke very highly of the Samsung appliances. So....we decided to buy a stove, dishwasher, refrigerator and over the stove microwave. We spent about $2400.00 on these appliances. Best Buy then agreed they would keep the appliances until the contract on the house was closed. Well, being the home we were purchasing was in a short sale, it took a little longer than we had anticipated. Still, no problem with Best Buy to hold the appliances we purchased in their warehouse till we were ready for them. They said to call them when we were ready. Middle of January 2012, the closing finally took place and we moved into our home. Best Buy delivered the appliances. November of 2012, the microwave, model #SMH1713B stopped heating. They came out and replaced 2 parts. All was fine until January 2013. Once again, the microwave stopped heating up. My microwave is store shelf clean and has been since I owned it. I can be more understanding if it was neglected for it to have problems like this. For it to break down AGAIN, only after having it fixed within 2 months, its obvious this product is defective or something in this microwave is defective. I do not cook my meals in my microwave. It is only used for warming up refrigerated foods, hot water for tea and popcorn. Why am I having such a problem with this microwave? I called Samsung AGAIN to let them know of the problem. They scheduled a repair person to come out to fix it. The day before the appointment date, the repair tech called to confirm the appointment. For us to find we were going to be charged. We cancelled the appointment. He said we will have to contact Samsung. I did and no word from anyone yet. Why were we being charge for them to come out a fix it when they were just here 2 months prior fixing the same problem? Does Samsung not back up their products? After this incident, Samsung not backing up and stepping up with their defective products, I will never purchase another Samsung product unless Samsung stands up and replaced this microwave. I just purchased 2- 50" televisions and a 48" television. Yes there were Samsung products. But because of this incident of bad service after the sale, I stayed away from your products in fear of more problems. Will my friends and family know about this? Of course. I am not one to have problems and gripe and complain. I work retail and deal from time to time with unhappy customers. I listen to their needs and expectations and when they leave my store, they leave with a smile. By the way, they always come back with their business! I'm assuming your company does not care about word of mouth.. I hope you find it in your best interest to take care of your loyal customers. All I wanted was for your company to fix this microwave. Since it was fixed already once for the same problem, I do not want it repaired.( In fear of it happening again) I want it replaced!!

My email address is I am expecting to hear from you soon.

Offender: Samsung
Country: USA   State: All USA

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