NRMA car insure

My car was hit by another vehicle the female driver of the other car drove off. fortunately a bystander took the registration details and gave me her telephone number as a witness. I rang my insurer, NRMA where i have a number of policies including comprhensive car insurance. The NRMA refused to follow through asking me to go to police and get the details of the at fault driver. I did this, then with the required info proceeded to register a claim. NRMA took the details, referred me to a repairer and still want me to pay the $600 access.

Country: USA   State: NSW   City: Sydney   Zip: 2000
Address: 388 George Street
Phone: 01161286617307

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