Ulta
Customer Service training is much needed

I had a really horrible experience while shopping at the 11850 Pines Boulevard store. It appeared as though they were under staffed; only one sales associate was on the floor assisting close to 3 people. I received no assistance in the make-up department. I approached the store manager on duty regarding the situation and she told me that there's only one sales associate on the floor right now. After 15 minutes of walking around the store, another sales associate stood next to me and I asked her input regarding my selection and she said a few words to me and walked away. I approached her again regarding tissues to remove the make-up from my hands and she told me that they ran out of tissues for me to go to the bathroom and wash my hands. The section over from where I stood, the sales associate there had tissues. While driving I call the store to speak with the manager on duty, Cecila. Cecila was very defensive regarding being under staffed and my experience, at one point during the phone conversation she said to me, "I'm sorry, what else would like for me to say?” My advice to Cecila was beware of Secret Shoppers and the goal of ULTA should be to treat everyone with respect. I left the store thinking ULTA is not about customer service and I just spent $50.00 in a store that has a preferential treatment for which customer they will treat with respect. Once again, I was told to go to the bathroom and wash my hands while another sales associate had tissues.


Offender: Ulta
Country: USA   State: All USA

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