Priceline.com Inc.
False Email Promotion

I was sent by priceline.com, an email on Friday April 15th, 2011 at 4:35pm. The title was: Instantly save $5/might on any NAME YOUR OWN PRICE hotel. A picture with the spokesman holding a sign saying "48 hours only" was next to the title. The copy read.....JUST NAME YOUR OWN PRICE for any city and we'll add $5/night up to 5 nights ($25 total). That's on top of our normal savings of up to 60% off. Hurry, this offer ends in 48 hours.Sale Discount: $5/night up to 5 nights.Good for: Any city, any star level. Sale ends: Sunday, april 17 11:59pm,book this sale at priceline.

NOWHERE in this email does it say you have to register and when I made the two reservations with priceline on Friday night, I noticed that there was no credit. I called priceline on Sat. morning and I spoke with a frontline person as well as "Herb" the manager. It was very confusing. They both said that I was looking for the $50 credit (when the email said maximum of $25) and the front girl said that my one reservation did have the credit (she said $10) but the other reservation did not apply. She was very confusing so I asked to speak to the manager and he said I had to register to get the credits for each discount. Again, the advertising via this email is very misleading. I would like my $10 credit from priceline and clarity in their advertising. As consumers using the internet, we are open to all these emails that offer things if we use their services. I am hoping that these offers and these companies are being closely watched as the service for most of the companies out there seems to be getting worse and worse. Thank you for your time in fighting this for me. Sarah Cole


Offender: Priceline.com Inc.
Country: USA   State: All USA

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