TXU Energy
Unfair practices

I was disconnected for not paying my electricity bill of $123.47, a payment made by direct deposit on the 4th April 2011 from my bank account, I got a failure to pay notice and disconnection on 16th April 2011 and after spending over 2 hours on the telephone to TXU customer service and explain that this bill was paid with conformation code from my bank the service was disconnected. I have paid my Bills on time every time and due to some computer error on TXU’s part I was disconnected and was asked to pay a deposit of $600.00 to be reconnected. I am not in a financial position to take this through the courts


Offender: TXU Energy
Country: USA   State: Texas   City: Fort Worth

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