terrible customer service - SPRINT

i recieved a collection notice from sprint today. about a 90$ bill that was supposed to have been waived 4 months ago. i was never informed of this bill and now have a collection agency contacting. after a terrible unsuccesful call to sprint they are telling me that i have to send my old phone whicn i paid 250.00$ for just to recieve a 90$ credit. all this after 10 years of service with sprint. it baffles me how poor their customer service is

Offender: Sprint
Country: USA   State: All USA

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