i purchased dvd sets-the rookies and fury on 11/23/2012 and at first i got the wrong sets. then when i finally got the sets they were incomplete. they were supposed to be complete sets. i was in contact with a Rene Sadler by email who was helping me up until after i returned the sets in May 2013. Since then i got no response to emails so i called the phone number on the website-973-500-3122.all they kept telling me to do was to send emails to the customer support team from the website. they have ignored my emails and to this date i still haven't gotten my refund.