Ashley Furniture Home Store
Ashley won't stand behind their product
I purchased a sofa and loveseat from Ashley Furniture and I also purchased a "protection plan" the same day. The frame on the sofa and the loveseat broke less than a month after it was delivered. I knew I was going to be moving, so I waited until after I moved to have the furniture repaired. I called Ashley after I moved and was told they would NOT cover the repair because I had moved the furniture! They said to call Montage, the furniture warranty company (to whom I paid $250 to cover my furniture!!!). Montage denied my claim because the frame breakage occurred more than 5 days before I reported the damage! I called Ashley again. They said there is nothing they can do!! I am MAD!!!!!!!!!!! I paid cash money for this furniture. It broke within a month. No one is willing to take care of the furniture.