Was the Worst Customer Service ever Encountered

We had to return a device purchased erroneously. Usually no problem with that type of interaction, it happens. When my company inquired how to do so,Janice at the email, had quite the mouthful to say about our misunderstanding the product information. Her emails included sentences like (verbatim): "...which is CLEARLY explained our our link" and "I am just dumbfounded that you purchased this with this understanding…" and wait for it: "...there is no missing information on the link, you just got confused, and you are the only one to do so."

When I decided to let the owner of the company know of this out-of-control service representative, he actually told me to "not dwell on this and let it go."

Don't know whether to send the emails from to CNN for their Ridicu-list or just post it in the employee lounge for an example of how not to conduct customer service.

Country: USA   State: All USA
Phone: 18882924455

0 0
Users of Guest are not allowed to comment this complaint.
Please register on our website, it will take a few seconds.