Securitysystems.com
Was the Worst Customer Service ever Encountered

We had to return a device purchased erroneously. Usually no problem with that type of interaction, it happens. When my company inquired how to do so,Janice at the info@securitysystems.com email, had quite the mouthful to say about our misunderstanding the product information. Her emails included sentences like (verbatim): "...which is CLEARLY explained our our link" and "I am just dumbfounded that you purchased this with this understanding…" and wait for it: "...there is no missing information on the link, you just got confused, and you are the only one to do so."

When I decided to let the owner of the company know of this out-of-control service representative, he actually told me to "not dwell on this and let it go."

Don't know whether to send the emails from securitysystems.com to CNN for their Ridicu-list or just post it in the employee lounge for an example of how not to conduct customer service.


Offender: Securitysystems.com
Country: USA   State: All USA
Phone: 18882924455
Site: www.securitysystems.com

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