I got FIOS installed on Jan 26, 2013. I received my first bill and was $100 over what was quoted. I emailed at least 10 times to Mr. Sullivan office to correct. Was referred to D.Terry who was worthless. I canceled my service on Feb 23rd, returned all the equiptment. Today I get another bill even higher than the last one. I have asked via email to get this corrected and no one seems to care enought to handle this situation.