LADWP Los Angeles Dept of Water & Powe
Customer service and fradulent meter reading
on 1/11/14 after along wait of an 1hr 26 mins. spoke to Sally regarding the high amount estimated to my account.. I explain to Sally this was a continuing problems with my meter not visually read. I wanted answers and a resolution to my bill that has continue to rise and no changes have ever been made since I have been a customer. Since I have been here it always have been estimated, Sally proceed explaining that the bill did not estate ESTIMATED. Sally was getting frustrated and her tone of voice started to change to the negative answers give, I explained to her that I was not going to continue giving my money to incompetent people that were not following standards. I asked to speak to a Supervisor to resolved the issue. I was transferred to Lidelle. I explained myself to her one more time and shared my frustration with this issue that has been continue since my last call to LAWDP on the same concern, Lidelle continue to justify herself with excuse after excuse. At no point the staff estimate. My gate has not been granted access to anyone since it was robbed,. A family member has been here for 3 yrs at home 24/7 and has not once since a staff from LAWDP ask for entrance. Lidelle continue speaking over me. I demanded the staff to take accountability to read my meter. She explained, "can you go and read it yourself"? I then reply, If I want to be a meter reader I would apply for the company. That was their job not mine. Lidelle rudely said, "do you want Valley Reader Meter number"?!! I, as a customer was very disgusted with the way I was treated. I said, Its ok..Is not your fault you have not been trained properly. I said thank you for nothing. I sent two different complaint letters to different departments and not courtesy call to resolve my issue.