Etsy will NOT help you at all if you have an issue
Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a lot of shady ones out there) they will do absolutely nothing on your behalf. They are only there to protect the seller and themselves, so as a buyer, BEWARE.