Sears
Complaint with product and service

I purchased a bedroom suite through Sears and the experience has been less than satisfactory.

After receiving two sets (both times with items damaged and/or not stained properly), I wantd my money back and no longer wanted to deal with them. I was told that, if I didn't reselect, a 20% re-stocking charge would apply. I have never heard of a company doing this.

Delivery--(three for one bedroom set)was less than acceptable. One delivery was to be between 8:00am & 1:00pm. I had phoned customer service to ask them if they could get in touch with their driver to see what was up, and the girl told me they couldn't (they didn't have the number). My set finally arrived 3:30pm. On any occasion a delivery guy was rude and one didn't even want to take his shoes off. Sorry but I am not going to let someone trapse in on a brand new rug and get it dirty..they need to be respectable. One guy was rude and upset that they had to pick my damaged set up that, when he brought the new furniture into my apartment hallway, he wasn't careful and damaged the stipple on the roof and was throwing the furniture against the wall--he wasn't careful with the furniture at all.

The product I bought could be purchased through the catalog as well. I went to Chinook Centre catalog sales to ask them "if I had purchased through the catalog would they charge a restocking fee if I brought a damaged product back" and they said no--would have just credited my visa.

After the damaged product and delivery issues, when I went back to the Sears store in Glendeer Circle to let them know I was unsatisfied, wanted my money back and no longer wanted to deal with them, I was told, after the fact, there would be a 20% restocking charge--for what?? furniture that was damaged?? and I was unhappy with. In my opinion this is unacceptable.

My service from sears was less than satisfactory regarding product and delivery (after damaged/poor craftsmanship in items in two delivered bedroom sets).

I am writing this complaint to let Sears know that they should be upfront with a customer and their sales people should inform the customer about a 20% restocking charge before purchase, and before they go to the cash register not after the fact.

My suggestion is they should have signs posted in the store (perhaps put a little tent card on a night stand of each set or something) making the consumer aware that there is a "20% restocking charge". There is no furniture company I know of that has such a condition.

Other than the sales person being nice to deal with, my purchase experience through Sears was less than satisfactory.


Offender: Sears
Country: USA   State: All USA

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