CIC Triple Advantage
Unauthorized Credit Card Charges
I signed up for a one-time FREE credit report and then was charged $12.00 twice on my credit card from CIC Triple Advantage. I have since contacted the customer service number, 1-877-481-6826, and was told that when I signed up, I was automatically signed up for this service and since I did not cancel it within the 7-9 trial period, monthly charges began. I explained to the woman that I never intended to sign up for any type of service and that I wanted a full refund of the charges. She said she could refund only one month of the charges. I then requested to speak to a supervisor. She put me on hold and then returned stating that the supervisor would refund the second months charge. I requested the supervisors name, and after being placed on hold again, I was given the name Leo. I'm sure that's not a real name, and when I request a last name, I was told that she was not able to give out that info. I was told that my refund should appear on my credit card statment in 7-10 banking days. We will see! Definitely beware.