Travelocity.com
Outrageous charge for changing flight

I booked a round trip flight to Spain, and planned on coming back in May. My plans changed, and I needed to change my flight to sometime in Oct. There is the usual international flight change charge of around $300 ticket price difference. I speak to the customer service department, and they indicate that because my original ticket used Ibera and BA, my new ticket absolutely had to use these airlines for my return flight. They checked for flights, and the charge to change my flight would be some where around $4000, yes that is four thousand dollars. I check on line for a new ticket, and the price was around $850. Clearly, they are trying to encourage people to throw away the credit associated with the ticket they already have, and make double that by making the customer buy a new ticket. Basically, I have a credit of ~$400 for my return ticket. By making me buy a new ticket, this money is effectively gone and they get the additional money for the new ticket ($850). This is absolutely ridiculous. If this is common practice in the airline industry, may their accountants cook their books and embezzle their pensions!


Offender: Travelocity.com
Country: USA   State: All USA

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