Terrible Customer Service

I was scheduled to fly in from FL to NY during hurricane Irene. However, I learned the night before my scheduled flight home to NY that my flight was cancelled. I called Travelocity to ask them to re-book my flight and I was told that I needed to call the airline to re-book. (What's the point of going through Travelocity?)Then I asked about my hotel stay, I asked if they would cover the additional charge and they said "yes, since it was a hurricane, we will cover that." They told me that they'd call the hotel to re-book the room and would call me back within 2 hours. 4 hours later I called them back since I never heard from them and they said they would NOT pay for the room charge. I asked to speak to a manager and she said she'd call the hotel the next day to discuss a possible discount, but Travelocity will not pay for the additional stay. Such BS! And they never called the hotel. SO basically, I rebooked my flight and rebooked my room (at my own discounted rate after I told the hotel manager my story)on my own. What was the point of going through Travelocity? To top it off, after our last phone convo, they told me to "have a nice day". What a crock!

Country: USA   State: All USA

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