Don't even think about buying from them

DO NOT BUY FROM BRILLIANCE.COM/BRILLIANCE CORP/BRILLIANCE LLC/BRILLIANCE LLD/BRILLIANCE LDD or any other company names that they may be going under!!! They are located in Boynton Beach, Florida and have another location in Ohio. They have committed theft, fraud and breach of contract with our custom built diamond ring. We received the ring after a lengthy period of waiting as Jonathon Ohayon made excuses as to why it was not sent.

Upon receiving the ring, we immediately noticed the centre diamond was CHIPPED, and that there were deep tool marks/scratches in the gold. We promptly sent an email to Jonathon notifying him of our findings and that we were taking the ring to 2 accredited appraisers/jewellers to have the ring examined and assessed immediately. Both of them confirmed that the diamond was indeed chipped and that the ring had tool marks/scratches.

In addition, the 10 side diamonds totalled only 0.85 carat and NOT 1.0 carat as we had purchased. These were NOT the E color and VS1 clarity as had been selected and purchased, but only G/H in color and SI1 in clarity (significantly lower in value and appearance-lower grade diamonds!).

The appraiser took pictures of the chipped centre diamond, and these were sent to Jonathon at Brilliance. The ring was sent back to Brilliance for warranty replacement at their request. Jonathon now ACCUSES the certified appraiser of removing the centre diamond and damaging the diamond and the ring. The diamond was never removed from the setting to assess the damaged stone, and the pictures clearly show the chip with the diamond in the setting.

We have all of the emails, documents, pictures and certified appraiser/gemologist reports to substantiate our case and facts.

Brilliance refuses to build us a new ring. They have our money and our ring; this is theft. You can see the chipped diamond in the pictures. Be warned as we are not the first to fall victim to their tactics!!! Any negative comments or reviews about Brilliance mysteriously disappear. Their company name keeps changing. On Facebook, their name has changed and they have removed my post and blocked any comments about their company.

It's really too bad that a company that claims to have "built a reputation as an honest, ethical reseller and expert in the diamond and jewelry business, striving to always put the customer's needs first" has no qualms about deleting posts from dis-satisfied customers. Everyone makes mistakes, but when they deny making them, hide them, or try to pass off blame to their customers, they are not living up to their mission statement.

I think if they truly value their customers and strive to put their needs first, they would address the problem professionally and ethically. This is how they would avoid bad press. DO NOT BUY FROM BRILLIANCE!

Country: USA   State: All USA

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