Smart Certify
Direct consumer fraud ripoff

Smart Certify Direct U.S. ripoff rip off scam con artists ripoff fraud business deceptive company dead beat only cares about himself Dad dead Beat inconsiderate Mom corruption consumer rip-off fraud consumer fraud ripoff Clearwater Florida .....

I was solicited by Smart Certify Direct May 4th 2001 to purchase the Smart Certify MCSE 2000 Computer based Training program. I was interested in becoming MCSE certified and they proposed that I could acquire that certification using their product. In a conference call with the salesperson and her supervisor I was told I had nothing to lose. The course was guaranteed and if I could not use it, I could return it at no cost to myself.

I agreed to try the course on a trial basis. Smart Certify arranged the agreement with Associates Capital Bank of Salt Lake City Utah without my authorization; I never signed or agreed to this financing in the amount of $1611.94. I could not use these courses as the quality of this product is very poor. There is no sound narration and it would be ludicrous to think that some one could assimilate this complex subject matter from these CDs. I gave this a try because I was guaranteed if I could not use it I could send it back within 90 days.

When I tried to return the product they told me the best they could do is to give me credit towards a different certification program, or I could schedule an exam and if I failed two of them within 90 days they would not hold me liable to the contract. Each exam costs over $100 to take and there are seven exams that must be passed in order to acquire the MCSE certification. I cannot assimilate this complex subject matter from these two CDs in the format and manner in which it is presented. The original financial agreement was made by Smart Certify on my behalf without my authorization with Associates Capital Bank which is now bankrupt.

The account was purchased by Citifinancial and I was hounded by them for awhile. Now I am being harassed by FBCS INC and the current outstanding balance is $21555.20 for two CDs. I have never paid one penny towards this account and do not intend to. I have documentation of all emails, faxes and statements and have filed complaints with the New York State and Florida BBB, as well as with the attorney generals consumer complaint division in both states to no avail.

They tried to arbitrate a settlement with Smart Certify on my behalf but cannot represent me in a court action. Something should be done to stop Smart Certify Direct from continuing to rip off people with promises of IT training from non-existent professionals.

Offender: Smart Certify
Country: USA   State: Florida   City: Clearwater
Address: 25400 U.S. Hwy 19 N. #285
Phone: 7277248994

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