AT and T
Inteternet promotion

Please, help us, AT@T ripping off customers with their phony promotions.

I used to have High speed internet for $25.00 for 1.5 MB /second. Then, I have signed up for a promotion for High Speed Internet for $14.95/months( 3.0mb/second) during, I believe, the end of December 2010 or beginning of January 2011. In January 2011, I got bill for $14.95/ month, that was correct. Then, Twice I have received error, where I was charged $30.00 for AT &T INTSVC( High Speed Internet) instead of $14.95 per months.

I spoke with one agent on 3/19/20011, regarding my internet bill for the period of Feb.11-March10, 2011. She made an adjustment to my account, credit $15.05. She also told me that my account was adjusted. So, I won't be getting error of $30.00/months. She also told me that she sent me e-mail of adjustment, which I never got. Once again, I was charged $30, 00 for the Internet for the March11-April10. I received $30.00 invoice for internet . I talked to another agent. I was told that adjustments were made on my account. Pay, 27.60( for internet and phone original total invoice was $42.65--$30.00 for internet and $12.65 for phone)). I still have not received a letter of promotion for $14.95, which I asked to send me tree times. They told me maybe I got att.com on a spam folder. I called Internet company and checked my configuration, everything is ok. att.com is not being blocked. Simple, AT and T telephone company never sent me any email, regarding adjustment of my bill to $14.95/month. I called again, now I hear different story, that no adjustments have been made. They lied to me, and they put a ticket on my problem, and someone got to contact me within 30 days. Guys, they are playing games. Where do i write or contact to complaint, I called to Billing, and every phone I have on my Telephone account. How can I make a stop to all this?

Also, please check At and T customer forum complaint board at

http://forums.att.com/t5/Billing/bd-p/internet-Billing


Offender: AT and T
Country: USA   State: Illinois
Site: att.com

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