Dishonesty, mischarge, refusal to refund.

I signed up for At&T 6 megabite DSL back in February. The technician got here to set it up and informed me that the speed was 1.5. The representative either lied to us or made a mistake. If the technician hadn't said anything we would have been charge for the faster more expensive service. We called 3 hours afterwards and canceled due to this misinformation. A month later AT&T charges me 150 dollars saying we didn't call and cancel. We gave them names and confirmation numbers. They said they would send me a check for the money and they were sorry. 3 weeks later I get a check for $6.21. I have since spoken to 8 diferent representatives, all with diferent stories and all promising the same thing, my money! It's been another 2 weeks since my last phone call. Do yourself a favor, DON'T use AT&T. They will take your money, promise it back and never deliver. I will never use this awful company ever again.

Offender: AT&T
Country: USA   State: Georgia   City: Roswell

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