Time Warner Cable Customer Svc
Worst experience, poorest billing accuracy, terrible managemeng

Let me start by stating that I have set up and managed call centers in 3 countries, and I thought some of those were rough when it came go customer service. Tonight, however, I was proven wrong.

I have been trying to get my bill corrected for over three weeks now. Lewis, a manager, failed at resolution, and so did his supervisor, Barbara. These are in Kansas City.

If you happen to read this, please understand that jf you have a problem with your bill, it is likely to be handled with tbe level of service of a 2nd grade child. This center has made even further mistakes with their service and our account, but I do not have the energy to even think about it at this point.

Offender: Time Warner Cable Customer Svc
Country: USA   State: All USA

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