For the SECOND time I bought a Groupon but was refused rudely by the merchant when I tried to use it
For the SECOND time I bought a Groupon but was refused rudely by the merchant when I tried to use it. When I contacted Groupon customer service, it took a long time to finally get someone on the phone and then I was told to allow them several days to confirm with the merchant that they are not honoring their Groupons. My complaint is tri- fold: #1 a growing number of merchants are not honoring groupons that are already purchased #2 Groupon is hard to get in contact with. They encourage e-mails to which they take their time responding and there is a very long wait on their customer service number and #3 it takes WAY TOO LONG for Groupon to process refunds. Why does it take Groupon days to confirm with the merchant rudely told me in 10 seconds? I'll never buy a Groupon again.