Apparently all they are concerned about is the money and not the custome
I purchased a voucher to take a friend of mine to a shooting range for his birthday. I went to the website of the vendor (Valastro Academy) but there was nothing indicating how to schedule an appointment if you had purchased the deal. After calling the business and finally getting an answer the earliest appointment was months away. When the day arrived to finally go to the range we first had to sit through a "training" session. I put the term in quotes because we were in a store front watching videos for at most twenty minutes the first of which was an advertisement for an italian shotgun! We then had to drive 45 minutes to get to the shooting range and the instructor didn't show up for an hour. Half of the group that was scheduled for the day went in to the range to shoot and then my friend and I ended up waiting another two hours with no communication as to what was going on or any indication that we were even going to get the full time on the range that I had paid for. After another half hour we decided to leave and I figured that I could contact LivingSocial for a refund since the vendor was unable to fulfill their end of the purchase contract. I figured wrong. Since it was past the seven days after I purchased the vouchers I was essentially S.O.L as far as LivingSocial was concerned. Their reputation depends solely on the actions of the merchants they partner with and have to take responsibility to ensure that the customers that shop on their site are getting what they pay for. Apparently all they are concerned about is the money and not the customer and this whole experience has essentially been a big f*!k you from LivingSocial.