I am not a dissatisfied customer. I have Magic Jack and depend on it. I just want to renew my subscription. I went through all of the procedures the customer service department told me to do. I registered my credit card and made my payment. My bank received the debit request (six times) but the company never acknowledges receipt of the $30 payment. I asked for an alternative means to pay but your policy is only to accept credit card payments. This is a policy issue and could be resolved on their end. I do not have any problems making credit card payments with any other company I have ever dealt with.