for the past month I have been having issues with packet loss. the main office has been notified about this issue and when it happens they don not send people out to check the lines, and i have been told that this is an area/node issue by the local office and when it does happen, i cannot get a hold of anyone at the local to get somebody out here to get this check out. When they do send a tech out here it isn't happening. When you need help all you can get is a damn call center in tyler, texas. They are MORONS and dont know their jobs. Having an issue going on for over a month like this is BULL#@IT!