Star Trek Online Incomplete, easily misunderstood, or simply incorrect information
This company posts incomplete, easily misunderstood, or simply incorrect information, on the in-game store items. If you have a problem with something purchased with real money but doesn't stand up to what is in the description they will not refund or replace the item. Typical customer service responses include "The system is functioning as intended. We are sorry for the inconvenience but you are not eligible for a refund or replacement."