This company falsely advertises that it's products as free trial. Once you didn't return the product, they do automatically ship product to you, charging your credit card even I had left message of cancelling the autoship membership. They are not helpful on the phone. I was listening to their conversations for five minutes before I was told the system is down and need to call back. When I fianlly email the customer service they told me I would only be refund the money minus the shipping fee and again to pay for the return certified postage. However, they offer you a discount if you want to keep your order. It is not professional and is like a scam!