After purchasing a pair of glasses for almost $400, I found a website that was offering similar frames for only $6.95. I decided to purchase an extra pair online but needed my PD measurement. The receptionist LIED to me and said she could not legally disclose that information to me. I was irate. I am a dental student and am very aware that my right as a patient is full access to my own medical records. I demanded to speak to the manager. She admitted to the "fib" but then lied to me AGAIN by saying that this number is useless to me since it varies with EVERY pair of glasses. When I demanded to have this information, she told me I would have to come in person and sign a medical release before giving me my OWN measurement that I paid for!!! I ended up calling Costco since I ordered glasses from them 3 years ago and this measurement does not change for adults, and they happily faxed it to me as expected of any ethical business. Do NOT let LensCrafters lie to you!

Offender: LensCrafters
Country: USA   State: Florida   City: Sunrise

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