groupon
BAD SERVICE!!!

SUPPLIER Groupon Sa

BRANCH / AREA CALL CENTRE COUNTRY South Africa
TIME / DATE 16:23 Fri 4 Oct
PERSON RESPONSIBLE LINDOKUHLE NGUBELANGA
PROBLEM
Call Centre!!
INCIDENT Fri 4 Oct
USELESS
I made a booking and paid for a services. After no response I emailed support with the proof of payment and booking reference. NO PERSON AT GROUPON COULD PUT 1 AND 1 TOGETHER AND CONFIRM MY PAYMENT WAS FOR THE REFERENCE ON MY PROOF OF PAYMENT. After confirming a refund THE 1ST OF OCTOBER, I HAD TO PHONE GROUPON THE 3RD AND 4TH TO DO SOMETHING ABOUT IT!!! What does Groupon do! They cant even refund the same amount I paid to them to make another booking - I have to wait another 3 days!!!! AFTER REQUESTING TO SPEAK TO A MANAGER ANOTHER CALL CENTRE AGENT TOOK MY CALL...... HOW PROFESSIONAL IS THAT???/ HOW CAN A BIG COMPANY REFUND R500 AND NOT R549 TO SECURE ME TO MAKE ANOTHER BOOKING. THEY WERENT EVEN WILLING TO HELP ME RESERVE ANOTHER BOOKING TO MAKE SURE I DONT LOOSE OUT ON THE DEAL..... I THE CUSTOMER GOT BLAMED BECUASE OF THEIR INCOMPETANCE!!!!
IF THE AGENT i SPOKE TO HAD ANY PEOPLE SKILLS SHE WONT NOT HAVE LEFT ME MORE ANGRY THAN BEFORE I MADE THE CALL.... NO SOLUTION - JUST ANSWERS THAT ONLY SUITED GROUPON!!!!! HOW DO YOU KEEP CLIENTS - NOT LIKE THIS!!


Offender: groupon
Country: USA   State: All USA

0 0
Information
Users of Guest are not allowed to comment this complaint.
Please register on our website, it will take a few seconds.