Dental care
Decieved by techician

As I explained to the techician that I just began this dental coverage and it would only cover exam and cleaning. She insisted I had to have perio maintenance. I refused to have this care; she left me and came back and said she checked and my insurance would cover these charges. I explained again I only wanted a cleaning. I signed a form saying I was refusing the perio maintenance. I returned for my cleaning the next week, and the cleaning was no different than any other cleaning I have had. I received a statement saying I owed for a fluoride treatment, which I refused at the time of service. They did take that charge off my bill. I received a final statement saying my insurance denied to pay any of the cleaning because it was listed as perio maintenance. My insurance company stated my waiting period for this care had been met. I explained all this to the techician and what I wanted and I even said, I would begin the perio maintenance in one year once my waiting period was over, and she lied to me when she said she had checked with the insurance company and it was okay to begin the perio maintenance. I was deceived and will never go to Aspen Dental again for dental care.

Offender: Dental care
Country: USA   State: Illinois   City: Forsyth

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