Avg PC TuneUp
Terrible customer service

I purchased the AVG Tuneup and Antivirus software together at our local Navy Exchange and loaded the software. Shortly after that I had to reinstall the windows system and all the software. This was when I realized that I had, during a desk clean up, thrown out the product key code for the PC Tuneup software. My fault, nobody to blame for me on that issue; however when I asked AVG to help provide the product key number, they acted like I was speaking Martian. I used the "ask Julia" for direct contact and was given an email address that has expired. Next I went customer support and have gotten deer in the headlights answers now for five weeks. All I need is the product key code to reinstall the software. So then I resorted to sending scans and copies of the receipt to prove purchase but the only thing I got was answers that seemed to me were for something else, like a computer was sending out messages that seemed to come close to my problem but not really if you know what I mean. Now I've had to take off all AVG software from my computer, if figured if this is the support for the tuneup software, then the antivirus must be worst and who knows what kind of virus' are getting into my system that this company won't fix. My recommendation is that you don't purchase this software because customer service is not going to help you if you ever have any problems.

Offender: Avg PC TuneUp
Country: USA   State: Hawaii   City: Honolulu

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