Late delivery - complaints ignored

Wish I had seen this site before I used Bloomex. Here is my experience:

18 December 2012: I ordered a gift basket to be delivered to friends in Vancouver on 20 December – and Bloomex took the money from my credit card immediately.

21 December: I spoke with the friends and discovered the basket had not arrived and they were going out of town. I emailed Bloomex to tell them to cancel the order since they had not honoured their contractual obligation. Coincidentally (?), they emailed me about half an hour later to say the basket would be delivered before Christmas – no acknowledgement of my cancellation. I emailed again, confirming the cancellation.

24 December, Bloomex emailed to say the basket had been delivered. My friends are, of course, not there to receive it.

What a shower – will not be using them again. Since I am in the US, the prospect of suing is too much trouble – clearly something on which Bloomex relies.

Elaine, USA.

Offender: Bloomex
Country: USA   State: Oregon

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