Bray & Scarff
Delivery and Installation

I just spend over $7K for appliances with Bray and Scarff. The items were to be delivered this past Friday. However, I was called the day prior to be informed that my wall unit was not in stock and would be in around the 27th but the other items would be delivered as scheduled.

The delivery made late that Friday was a comedy of errors. The installers stripped the screw on the handle of the dishwasher - so the handle could not be put on, therefore I can not open it. The cook top, they took out my old one only to find out the measurements taken by their personnel was incorrect. My old system had to be reinstalled. Therefore, only one of the items purchased was installed and I could not use it - because you cannot open it without the handle.

They were suppose to call me Saturday to let me know when they were returning. Saturday, no call and I find out that my cook top is not working because they did not turn the gas back on. I called and the gentleman tried to walk me through turning on the gas - no luck. Then I am informed that the earliest that they can come back out would be Tuesday. Now, I am without my cook top as well as the dishwasher.

It is now Tuesday, still no handle for the dishwasher, it has to be ordered - to be here Thursday. They installed the cook top and I have gas. However, they had to take out the spice drawer and take it back to their shop to trim it to fix the new system. May get back in a week.

As far as my wall unit goes - the sales person left me a voice mail stating it is on back order and it is estimated that it will be about 3 weeks due to a quality issue. During this ordeal when I tried to contact my sales person, he was not available and the other sales person would not assist. So, I am not sure if I will purchase from B&S again.


Offender: Bray & Scarff
Country: USA   State: Maryland   City: Bowie

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