Horrible customer svc

I purchased over $3, 000 of LG appliances from and paid additional money for "installation and haul away". My purchase was completed December 1st, and installation was scheduled for december 13th (the earliest they could do it). The installer failed to show up on the scheduled date and when I contacted Bestbuy for resolution their customer service reps were rude and not helpful. I have spent over 3 hours on the phone (most of that being on hold) and have been "disconnected" no less than eight times and am still no closer to a resolution. I can't get the appliances installed, they won't come get them and give me a refund, and they won't refund me the installation and haul away costs if I get my own installer! Bestbuy my A$$! It is the last time that I will spend any money at their store or online. I will pay extra $ for good customer service.

Offender: BestBuy
Country: USA   State: All USA

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