Sprint PCS
Fraudulent deposit information, thieves, dishonest employees slow prossessing the business that doesnt give a dam tricked and lied to us Tyson's Corne

I had a previous account with Sprint PCS that went to write-off status. I had fallen behind in bills because I'm a single mom and can't depend on my child support. So money that I would normally have had to be used to support my son.

Well I got my tax refund back and the first thing I did was go pay Sprint PCS, store # 143. I paid them my back money and security deposit in cash The rep that helped me was Martin Ruiz, who told me that I could get another account opened with a security deposit of $125. I decided to pay it even though rep said I could wait until later that afternoon. Martin said if I wanted to take care of everything at once, he would accept the security deposit. He told me it would take almost 2 hours for the write-off status to be corrected and that I could go to the Sprint store near my home.

I went there and was in the process of activating a new phone when the computer system said that my deposit was no longer $125 but $250, in the space of less than 5 hours. I called the original store and they wouldn't give my money back to me. The supervisor stated that I would have to wait several weeks to get my refund back from customer care in a check form.

When I asked why I couldn't get it back in same manner it was given, she became rude and said that's not their policy. On the back of their receipt, however, it states that if you pay by credit card, your refund will be done by a credit to card. If you pay by check, they will mail a check back to you. Unfortunately, I paid cash and they couldn't help me. I called customer care and they were very unhelpful.

Sprint PCS customer care never apologized for their theft of my money. I didn't utilize their wireless services so there was no need to hold onto my money. They told me that they would issue a check and have it to me within 48 hrs. The Sprint Rep who told me that changed it to cuttting a check within 48 hrs and then mailing it within 2-14 days. They wouldn't even honor what Martin Ruiz had said concerning the securtiy deposit. All I want is my money so that I don't have to deal with them anymore.


Offender: Sprint PCS
Country: USA   State: Virginia   City: McLean
Address: 1911 Chain Bridge Rd
Phone: 7034487447

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