Service Aggreement

My fiance and I purchased a Frigidaire fridge a year and a half ago. During the 1 year warranty that was included, we had a broken drawer. We decided to purchase the extended warranty through Frigidaire due to this issue. Shorty after the year was up, our ice maker started leaking and would no longer produce ice. We contact Frigidaire to get the service provider. The service provider has been out 4 times and our fridge still isn't working (over a month later). Frigidaire has explained to us that this is an "acceptable" amount of time for this problem to be fixed. My fiance and I have both had to take time off of work each time the service provider has come out. This week will be the FIFTH time they will come out, and I have very little faith that it will be fixed.

Be weary of purchasing and Frigidaire fridge (two major issues in less than 2 years) and be in more weary of purchasing the extended warranty. I believe that when purchasing a warranty, you should expect to have your issues fixed in a timely matter. This has not been the case. I will NEVER purchase anything from Frigidaire again.

Offender: Frigidaire
Country: USA   State: All USA

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