We purchased a Sears, Kenmore water softener #2042038350 in the Amount

of $499.99 plus Installation of $209.99 plus the salt for $12.98 a Grand

total of $722.96, which we put on the Sears Credit card.

Today we had to have a service man come to repair the softener because

it was not working, his diagnosis was that a rodent had gotten in and

chewed wiring which in turn shorted out the circuit board and the

transformer, the repairs would be $400.00 because it is not covered

under the warranty. According to him and the office when I called, an

act of God nor animals is not covered on the warranty. Well It was not

a rodent it was a lizard.

The softener is on the outside of the house which we were insured that

was perfectly all right. All the softeners here are on the outside of

the house.

If this is true about an Act of God or animals then you have made a

softener with a defect in materials and workmanship. It should have

been made to keep animals out of the mechanism. I refused to have the

repairs done and asked to have it uninstalled and removed and my money

refunded and they said they could not do that.

I need something done now. I am amazed I have had nothing but Kenmore

appliances in my home since I got married 54 years ago and never once

had a problem.

Patricia A. Lee

Offender: Sears
Country: USA   State: Florida   City: Ocala

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