product does not work
We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But, by far, the worst is the 30" stove # VGCC5304BSS. On March 31, 2012 we had to have the convection oven motor replaced at a cost of 661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repair man to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4pm. At 5 pm, went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of 447.36 and replaced the control board. Less than four months later, 9/4/2012, I go in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of s***! I am once again, waiting for the repair man to come out this Saturday and I fully expect, I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store in which they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never AGAIN!