I've always had a good experience with Kenmore appliances (long life and no repairs) and was surprised when my dryer, less then five years, old stopped working. I've had little occasion to use a service company in the past and had no clue who to call and figured Sears would be my best bet.

WRONG! The first available appointment was almost a week away. Oh, well, not too bad, I thought, and it wouldn't have been -- if they'd shown up. I waited around all day for nothing. I called the next morning to find out what was going on and was told the tech ran into a problem and couldn't get to me. I asked when I could expect them and was told the next available appointment was not for another eight days! I asked why wasn't I just next in line since it was their fault that no one showed, not mine. I was told that's not how they do it, we had to start over as if it was a new repair request! I told them that was absurd and canceled the whole thing.

Not only would I never use Sears repair services again, it's unlikely I'll buy any more Kenmore appliances.

Country: USA   State: New Jersey

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