Factory Outlet Store
wrong item sent, pay shipping back out of my pocket

i recently order a phone system from this company, but they send me the wrong item, i call them various times and they said "ship the item back and ill get your money", i did that but they due not refund the shipping chargers, it was like $15.00, i talk to many of the" supervisors" in charge, but they didn't refund the shipping chargers, i used pay pal for this order, so i make a complaint with pay pal, they tell me to drop the complaint and they will refund me the original cost, NOT THE SHIPPING CHARGERS, i call pay pal and tell tell me not to drop it, but still, I GOT STICK WITH FOR THEIR MISTAKE! ALTHOUG THEY SAID THEY HAVE EXPLAIN IT ON THEIR WEBSITE, I CAN NOT FOUND WHERE SAYS, " CUSTOMER IS RESPONSIBLE FOR ITEMS SHIPPED BACK TO US" I WILL NOT RECOMEND THIS COMPANY TO ANYONE, THEY RIPP ME OFF WITH THE SHIPPING CHARGERS FOR THEIR MISTAKE


Offender: Factory Outlet Store
Country: USA   State: Arizona   City: Tolleson

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