Repair problems from Sears

In July of this year we bought a 28cu.ft. french door refrig. Today in cleaning a shelf – it broke. I called the Sears Repair line and talked to a very nice young man. BUT – all he could offer me was a replacement part shipped to me IN 7 TO 10 WORKING DAYS. This, in my opinion, is not acceptable. They should send out a repair man tomorrow with the part, even if they had to take one out of a floor model. After much dicussion, he is TRYING to get the part to me in less time. The glass that broke covers the vegatable and air tight crisper. All the vegetables and fruits I purchased today will not last 7 to 10 days.

Also, by purchasing a warranty I was led to believe that a workman would respond – not “I’ll ship the part to you and you can install it”. I would appreciate a quick response to this complaint, or at least an acknowledgment that you received this complaint. The refrig. was purchased in the FT. Smith, AR store. Also, when I looked at the receipt for the refrig. I noticed that I was charged a delivery charge and an old refrig. pick up charge. At the time of purchase LOWES was not charging for delivery and pick up of old appliance. I was under the impression that SEARS matched other offers. I guess I was under the wrong impression.

Offender: Kenmore
Country: USA   State: All USA

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