We spent over $11 thousand to buy our appliance package when we built our home in August of 2000. We take very good care of all of our things and even though all of our appliances look like brand new, every single one of our Kitchenaid appliance we bought have broken. Dishwasher ($1350) first, the touch pad panel shorted out. Then the micro/oven, ($2500) shorted out and caught on fire burning a hole in the bottom of the oven which I think I used maybe 15 times. Never even used the self cleaning program because I never got the oven dirty. Then the refrigerator, ($6500) compressor went out. Luckily that was still under warranty, barely, and they fixed it costing us $300. Would have cost us $2000. Then the Kitchenaid blender broke! Maybe used 10 times. All substandard to say the least. The folks at Kitchenaid said that refrigerators, ovens, and dishwashers only last 10 years! That means our oven costs about $250 a year to own! No wonder America is in trouble!!! Buyer beware! We will never own Kitchenaid/Whirlpool again. Terrible customer service. They will do NOTHING to make anything right. We did have great professional service from the Appliance Doctor. We would highly recommend this company. Steve was fantastic.