Samsung
Samsung

Bought a Samsung top loading washer, Model # WA52J8700AW online from Home Depot,
delivered 1/2/16. Washer stopped working (electronics) but was under recall, so Samsung sent a
repair person who repaired the machine in February 2017. The service representative told that
due to the recall, our warranty was extended for a year. On 11/05/17 I again called Samsung as
the washer "died" (electronics stopped working). The "control board" died. Spoke to a rep whose
name sounded like "Banjo" He said I would get a full refund. On 12/5 we faxed information:
Home#, Cell #, Transaction Number: 511 967 2645 along with on-line receipt (which I had
already sent to Samsung less than a year prior for them to send the repair person). I have
followed up with phone calls. Samsung stated they sent an e-mail to my husband's account
which he never received. I asked them to resend it to me and they failed to comply. Initially I was
told the the "review would take a few weeks" which then turned into several steps ... I never was
asked for anything but the the receipt. I never received an e-mail as they stated. We did buy
another machine as we need clean clothes. We have been treated very poor by Samsung. Can you
help?
The washing machine was delivered to us at our current address and the repair man fixed the


Offender: Samsung
Country: USA   State: All USA

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