US Installation Group and Home Depot

I am hoping that this warning will help you decide not to have Home Depot Install any flooring in your home. You will have much better luck with a small business who needs to have happy customers. I had a Pergo floor installed in my finished basement. They measured and said it was not a problem.

Here is the first issue. The people who measure and advise you are not the people who install. They have no idea what they are talking about.

After the product came in, we had it installed. The men who installed it drove from 3 hours away from my home to install it and stayed to 8PM at night. They wanted to get it done as quickly as possible. There are gaps in the floor boards, unfinished edges, and to this day the quarter round will not stay down.

They had the manager come inspect it who said he would have one set of new boards ordered to fix it. Even after follow-up multiple times from me, they never ordered it. When I finally got them to (3 months later), it was damaged and not enough.

Then they did not send the right men to fix it. They did this three times. I am not joking. They sent one man each time and kept canceling day after day. Home Depot Customer Care was unhelpful.

To make a long story short, I documented everything. After 6 months, I got a thousand dollars back in exchange for a poorly installed floor.

There are so many things that they did wrong, it would take an essay to explain them all. Buyer beware!

Offender: US Installation Group and Home Depot
Country: USA   State: Pennsylvania

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