Cancel Service and Billed

We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a 10 discount to continue service. At that time, it was declined and (Nick) was repeatedly advised by me that "Ill discuss that with my husband and will get back to you. If you DO NOT hear back from me, DO NOT continue service. Further, your price is considerably higher than your competitors and if we are paying Saks Fifth Avenue prices, we dont expect Wal-Mart results." That was in early September 2012. A lawn application was due at the end of September. I (nor my husband) ever contacted them back to reinstate our service with them and hired a new lawn care company. To my surprise, on October 3, 2012, there was a notice in our door that they applied a lawn application. I immediately called TruGreen and talked with a woman who clearly stated that she saw the note that (Nick) wrote and she would make sure that no bill will be sent for the application that day. Well, to my surprise, today I receive a past due notice for that service that should have never been done. I called and talked to (Ryan), who is not at the address who issued the past due notice since the phone calls bounce around to whomever is available, and he rudely advised after explaining my initial phone call to cancel, that "well, thats not what the notes say that Im reading and your responsible to pay the bill because it was NOT approved by our accounting department and you never cancelled." After further discussion, I requested to speak with his supervisor and was given his name...Drew Conlan, but he was not available at that time. I have looked at the many complaints about TruGreen and most are NOT very unfavorable with issues such as this in addition to others.

Offender: TruGreen
Country: USA   State: Pennsylvania

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