poor quality, poor customer service

Avoid this company at all costs. I ordered a tree for $120 that arrived as a dried-out 5' twig with no branches and a few leaves turning yellow/brown. I was expecting a 7' tree in decent health with a least a few small branches. Upon checking I find that I could have gotten a 20' giant with numerous branches and healthy green leaves at the local nursery for $235. No returns, no refunds because you have to agree to their terms when you place the order. If you call them within five days and the tree dies with 45 days they'll send you another twig. That's it. If you complain to your credit card company, they reply to the company with a phony history of calls, e-mails and attempts to rectify the situation. They operate around ten websites including the Green Giant Thuja website, all of them scams. Don't get caught. You may as well throw the money away.

Country: USA   State: North Carolina

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